lioncasino Casino & Sportsbook Privacy & Data Care

This page describes what we collect when you use lioncasino and how we keep that data protected. We collect personal information only when you create an account, verify your identity, or process payments. We do not share your data with third parties except where required by law or to process your transactions through our verified payment partners.

We understand that privacy is central to trust. Whether you access lioncasino from Jakarta, Surabaya, Bandung, or anywhere in a supported region, your account data—your email, your payment methods, your transaction history—is encrypted and stored securely. We retain data only as long as necessary for account operations, compliance, and fraud prevention.

This privacy policy explains what we collect, how we use it, who we share it with, and what rights you have. We also describe how cookies work on our platform and how to contact us if you have questions about your data. Our commitment is transparency: clear language, straightforward practices, and no hidden data-sharing arrangements.

What Data We Collect and How We Use It

Account Registration and Identity Verification

We collect your email address when you create a lioncasino account. We use this email for account recovery, transaction notifications, and support communication. We do not use your email for marketing unless you explicitly opt in.

Before processing large transactions or withdrawals, we request Know Your Customer (KYC) documents: a national ID and proof of address. We collect and store this information securely to comply with local regulations and prevent fraud. We do not share your KYC data with third parties except where required by law or to our payment processors for verification purposes.

Payment and Transaction Data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account (mobile banking, local payment, online payment, e-wallet), we collect transaction data: your payment method, the amount, the timestamp, and confirmation details. We store this information in your account history for your reference and for audit purposes.

We do not store your payment credentials (e.g., your mobile banking pin or bank password). Our payment partners process these credentials directly. We store only the token or reference number that confirms your payment method is linked to your lioncasino account.

KYC data: Your national ID and proof of address, collected to comply with local regulations and prevent fraud.
Transaction history: Deposits, withdrawals, and activity logs stored in your lioncasino account for reference and compliance.
Payment tokens: References to your linked payment methods (not your credentials), used to process deposits and withdrawals.
Session data: Device type, browser, IP address, and activity logs to detect fraud and improve platform security.

Game and Market Activity

We log your interactions on lioncasino: which games or markets you explore, your balance changes, and your session timestamps. We use this data to improve our platform, resolve disputes, and enforce our terms. We do not sell or share this activity data with third parties for marketing purposes.

Cookies and Device Information

We use cookies to remember your login status, your language preference, and your account settings. Cookies are small text files stored on your device; they help us provide a seamless experience across sessions. You can disable cookies in your browser settings, but some lioncasino features may not work correctly without them.

We also collect basic device information: your device type, operating system, browser type, and IP address. We use this to detect fraud, prevent unauthorized access, and troubleshoot technical issues. This information is not shared with third parties for marketing.

We at lioncasino collect data only for account operations, legal compliance, and fraud prevention. We do not sell your data, do not use it for unsolicited marketing, and do not share it with third parties except where required by law.

lioncasino privacy team

Your Rights, Data Retention, and Contact

Data Retention and Deletion

We retain your account data for as long as your account is active. After you close your account, we retain transaction records and KYC documents for a period required by local law (typically 5-7 years for compliance and dispute resolution). We do not retain session logs, cookies, or device information longer than necessary for fraud prevention.

If you request deletion of your account data, we will close your account and remove personal information that is not required by law to retain. We will not be able to delete transaction records if they are needed for compliance or dispute resolution.

Your Rights on lioncasino

Access: You can view your account data, transaction history, and KYC documents in your lioncasino account settings at any time.
Correction: If your personal information is incorrect, you can update it in your account settings or contact our support team.
Deletion: You can request closure of your lioncasino account and deletion of non-required data. We will comply within a reasonable timeframe.
Export: You can request a copy of your transaction history and account data in a standard format.
Opt-out: You can disable email marketing and promotional messages in your account settings at any time.

Third Parties and Processors

We share your data with the following categories of third parties, only as necessary to operate lioncasino:

Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet providers, and banks (mobile banking, local payment, online payment, e-wallet) receive your transaction data to process deposits and withdrawals.
KYC providers: We may share your national ID and proof of address with third-party verification services to confirm your identity.
Legal and law enforcement: We may disclose data if required by court order, subpoena, or applicable law.
Fraud prevention: We may share transaction patterns with fraud-detection services to protect your account and ours.

Data Security and Cross-Border Transfer

We encrypt your data in transit and at rest using industry-standard TLS and AES encryption. Our servers may be located in jurisdictions outside Indonesia; your data is transferred securely and subject to the same protection standards as data stored locally. We do not transfer data to countries with weaker data protection laws without explicit safeguards.

Policy Changes and Contact

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or by posting an update on lioncasino. Your continued use of the platform constitutes acceptance of the updated policy.

If you have questions about our privacy practices, your data, or this policy, contact our support team via email or in-app messaging. We offer multilingual support in English and Indonesian and aim to respond to data requests within standard business hours. You can also request a data deletion or export by contacting us directly.

Your privacy is a priority on lioncasino. We collect data only for legitimate purposes, protect it with encryption, and respect your rights to access, correct, and delete your information. Whether you're in Medan, Semarang, or Yogyakarta, we apply the same privacy standards and protection practices across all regions where we operate.